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Need a receipt?
Visit our Receipt PortalWhen it comes to charging your electric vehicle on the GRIDSERVE Electric Highway, there are no time limits. However, parking restrictions may apply to certain sites, including motorway services stations, airports or retail outlets. These would be subject to that specific location’s service terms and conditions and could also include overstay or parking fines.
Most motorway service stations have a maximum stay of two hours before fees are introduced. At other locations, you may need to produce evidence of your EV charging session to qualify for a reduced parking fee.
Any parking rules and subsequent fines incurred are not enforced by GRIDSERVE, so we have no authority over how they are handled. Please contact the relevant third party and, if you aren’t sure of the site location – Moto, Roadchef or Extra, for example – use our online map or the GRIDSERVE app to find out more.
If you arrive at a location and find that the chargers are blocked by an Internal Combustion Engine (ICE) vehicle, or indeed any vehicle which is not charging, please approach the relevant parking authority.
Although GRIDSERVE can build awareness around the use of electric vehicles and the necessity of charging on the road, we have no authority to enforce penalties for blocking chargers at locations in the motorway service areas, or in car parks administered by other businesses.
Top tip: Charging to 100%
Charging speeds reduce dramatically after 80% so you may find that it’s quicker to continue your journey and charge again, when your battery is lower and can accept a faster charge.
Appeal a parking fine
If you have been fined for parking during your time using a GRIDSERVE charger, the best way we can help you is to provide a digital receipt as proof of your visit.
For charging sessions via the app, you’ll find your receipt there. For contactless payment visit our receipt portal here.
You can then follow up with the issuing authority to appeal.
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Call us on 0800 240 4242 for real-time help at one of our charging locations.
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