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Need a receipt?
Visit our Receipt PortalA pre-authorisation fee is a temporary hold of funds placed on your debit or credit card by a company to ensure enough money is available to pay for a product or service.
Once a payment is finalised – for example, your EV charging session ends – the reserved amount is released.
GRIDSERVE reserves a pre-authorisation fee of £1 at all EV charging locations.
Our software instructs the cancellation process immediately and, for most customers, the money returns to their account within minutes.
On rare occasions, this hold may take a little longer. If you’ve waited for more than 24 hours for the pre-authorisation fee to clear or would like to speak with a member of our team, please contact our customer support team here.
When you add a new card to the app, the payment system initiates a pre-authorisation. This is done solely to verify the payment method, and no charges are applied to the card. It means we won’t have to do a pre-authorisation each time you charge using that card via the app.
Pre-authorisation refund delays
Please note that any delays that occur with the return of funds is based on the length of time it takes your bank to process the transaction.
If you are at all concerned, please get in touch with our customer service team here.
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