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Need charging help?
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Need a receipt?
Visit our Receipt PortalWe’ve created an online receipt portal to allow our contactless payment customers access to all their digital receipts easily and quickly.
If you encounter any problems, the GRIDSERVE customer support team is here to help. Contact us or speak to a live agent here between 6am and 4pm.
Here are three common reasons why you might not be able to find a digital receipt:
From the time a charging session ends, it can take up to three days for a digital receipt to be processed and become available in the online portal.
If a contactless payment app such as Apple Pay, Google Pay or Samsung Pay was used, the last four digits of the virtual account number need to be entered.
Please do not enter the last four digits of the debit or credit card number in this case. You can read more about how to find your virtual account number here.
Top tip: App receipts
If you have used the GRIDSERVE app to charge, your receipt will be emailed to you directly. There will be no receipt on the self-service portal as this is only for payments using contactless cards and devices.
Pricing
To learn more about pricing on the GRIDSERVE Electric Highway, visit our pricing page here.
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Our 24/7 helpline:
Call us on 0800 240 4242 for real-time help at one of our charging locations.
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Real-time troubleshooting
Call our expert team for 24-hour support at a charging location across the GRIDSERVE Electric Highway.
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Do you still have questions?
Send a message to our customer support team and we’ll get back to you as soon as possible.
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