Get the app

The GRIDSERVE charging app will transform your charging experience.

Plan your route

• Easily plan your charging route using our interactive map
• Access real-time availability of chargers as well as power, connector type and price per kWh

Monitor your charging status

• Keep track of your charge remotely while you grab a coffee
• Monitor charging power, energy delivered and estimated costs conveniently from your device

Easy payment

• Store your payment cards securely within the app for quick and hassle-free transactions
• Use Google Pay or Apple Pay if you prefer
• Access instant charging receipts for easy record-keeping

Access charging history

• Review your vehicle’s recent charging history
• Gain insights into your charging habits and usage trends over time

When you open our app for the first time, you’ll be prompted to create an account. The process is intuitive, and the app will guide you through the process every step of the way.

Just to help you see how easy it is, we have outlined the step-by-step instructions below:

1. Click on ‘create an account’.

2. Fill out your basic personal details.

3. Enter the one time verification code sent to your email. We send this to check you have entered the right email address.

4. Set your account password.

5. Opt-in/opt-out of promotional communications from GRIDSERVE.

6. Read the Terms and Conditions and make sure you’re happy.

7. Congratulations! That’s your new account all set up.

8. Add a payment method (optional).

   After setting up your account, you’ll have the opportunity to streamline the charging experience by adding a payment card directly to the app. This means fewer steps at the charger since you won’t need to physically tap your card on the payment device.

   Follow the on-screen instructions to securely add your preferred payment method, noting that you can add more than one contactless card or use Apple Pay or Google Pay.

When a card is added to the app, the payment system initiates a pre-authorisation. This is done solely to verify the payment method, and no charges are applied to the card. It means we won’t have to do pre-authorisation every time you charge, as we do with contactless payments.

Firstly, please check if you’ve received your verification email. Sometimes it can end up in your junk folder, so it’s worth taking a peek there. If you can’t locate the email, double-check that you’ve entered the correct email address, including the .com or .co.uk part, which can be easily mistyped.

Using the ‘account’ area on the bottom navigation, you will find a section called ‘security and privacy’. Here you will find an option to ‘close account’ which will delete your account.

This will mean that you can no longer access this account and the account will be closed. However, as per our Terms and Conditions we do retain your information for a period of seven years as part of our payment regulations. For full removal of your account, you can make a request using the Terms and Conditions area of our website.

Please note, once you choose to close your account, you cannot undo this.