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Using our GRIDSERVE electric vehicle charging app, available to download for free from app stores, you can explore hundreds of charging locations across the award-winning GRIDSERVE Electric Highway.

You can plan your journey, monitor your charge remotely, easily access receipts and from 1st October to 31st October, you’ll get 10% per kWh off your sessions (Terms and Conditions apply).

If you need any support with the registration process or anything else, please live chat our customer service team or send us a message.

Get 10% off per kWh on charging from 1st of October until 31st of October 2024. Just download the app, use it to start your charge and get your discount. Find a link to our Terms and Conditions here.

We are always keen to hear your feedback on the app and the other features you would like to see so pop over to GRIDSERVE Engage and let us know your thoughts.

Download the app from Apple Play Store or Google Play Store for free using the links below. Our app is the one with the GRIDSERVE logo and teal background and is available on all UK sim cards.

The GRIDSERVE app is compatible with devices supporting iOS 16 or later, and Android 9 or later. We are unable to support Beta releases at this stage. Please verify that your phone meets these specifications before getting started.

The GRIDSERVE charging app will transform your charging experience.

Plan your route

  • Easily plan your charging route using our interactive map
  • Access real-time availability of chargers as well as power, connector type and price per kWh

Monitor your charging status

  • Keep track of your charge remotely while you grab a coffee
  • Monitor charging power, energy delivered and estimated costs conveniently from your device

Easy payment

  • Store your payment cards securely within the app for quick and hassle-free transactions
  • Use Google Pay or Apple Pay if you prefer
  • Access instant charging receipts for easy record-keeping

Access charging history

  • Review your vehicle’s recent charging history
  • Gain insights into your charging habits and usage trends over time

When you open our app for the first time, you’ll be prompted to create an account. The process is intuitive, and the app will guide you through the process every step of the way.

Just to help you see how easy it is, we have outlined the step-by-step instructions below:

  1. Click on ‘create an account’.

  2. Fill out your basic personal details.

  3. Enter the one time verification code sent to your email. We send this to check you have entered the right email address.

  4. Set your account password.

  5. Opt-in/opt-out of promotional communications from GRIDSERVE.

  6. Read the Terms and Conditions and make sure you’re happy.

  7. Congratulations! That’s your new account all set up.

  8. Add a payment method (optional).

    After setting up your account, you’ll have the opportunity to streamline the charging experience by adding a payment card directly to the app. This means fewer steps at the charger since you won’t need to physically tap your card on the payment device.

    Follow the on-screen instructions to securely add your preferred payment method, noting that you can add more than one contactless card or use Apple Pay or Google Pay.

When a card is added to the app, the payment system initiates a pre-authorisation. This is done solely to verify the payment method, and no charges are applied to the card. It means we won’t have to do pre-authorisation every time you charge, as we do with contactless payments.

Firstly, please check if you’ve received your verification email. Sometimes it can end up in your junk folder, so it’s worth taking a peek there. If you can’t locate the email, double-check that you’ve entered the correct email address, including the .com or .co.uk part, which can be easily mistyped.

Using the ‘account’ area on the bottom navigation, you will find a section called ‘security and privacy’. Here you will find an option to ‘close account’ which will delete your account.

This will mean that you can no longer access this account and the account will be closed. However, as per our Terms and Conditions we do retain your information for a period of seven years as part of our payment regulations. For full removal of your account, you can make a request using the Terms and Conditions area of our website.

Please note, once you choose to close your account, you cannot undo this.

Top Tip: What is a charger ID?

Each charger has a unique ID (e.g.GS10001) that we use to identify units across our network. To find the charger ID look in the top right hand corner of the charger unit for ‘GS’ followed by a 5-digit number. This same ID can be found in the app and allows you to make sure you are selecting the correct charger.

Good to know: Forgotten passwords

If you forget the password to the app, there is an option to reset using the email address your account is connected to. If you have any questions, please contact the customer service team.

Give us your app feedback

We’re all ears, so if you’re keen to support our mission and want to tell us your thoughts about the app, please reach out to us at GRIDSERVE Engage.

Get in touch with GRIDSERVE

Tell us what you think

Help us deliver the best charging experience by joining our EV community.

Our 24/7 helpline:

Call us on 0800 240 4242 for real-time help at one of our charging locations.

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Real-time troubleshooting

Call our expert team for 24-hour support at a charging location across the GRIDSERVE Electric Highway.

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Do you still have questions?

Send a message to our customer support team and we’ll get back to you as soon as possible.

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