How to charge

1. Find your location on the map.

2. Identify the appropriate connector for your vehicle (either CCS, CHAdeMO or Type 2). You can tell this by looking at the charge port on your vehicle and then checking the end of the charging cable.

   

3. Take your identified connector from the holster and plug it into your vehicle’s charge port.

4. Locate the charger ID (on the top right corner of the unit) and select this charger ID on the app.

5. Click ‘tap to pay’ and, if you have multiple cards added to your wallet, select the one you want to use.

6. Track your session remotely while your vehicle is charging. You can view your charging curve plus current state of charge.

7. You can then stop the charge via the app before unplugging your vehicle.

On our Medium Power chargers, you can charge two cars simultaneously on the same unit. The message on the charger screen will tell you that dual charging is enabled.

The charger will have two cables: either CCS and CHAdeMO or two CCS connectors.

While two cars are charging, the power is shared between the vehicles, reducing the amount supplied to each vehicle.

Our dual-vehicle capable High Power chargers have two CCS connectors and are strategically positioned between two charging bays. This configuration allows for convenient parking and plugging in enabling simultaneous charging for two cars.

Single bay High Power charger

Dual bay High Power charger

When you initiate charging via our app, a charging session screen will appear, providing essential details:

• The amount of energy being delivered in kWh
• The current charging power of the unit you are using in real time
• The cost of charging per kWh
• The total estimated cost of the session

You also have the option to switch to the ‘charging curve’ view. Here, you can see the power of the charge plotted over the duration your vehicle has been plugged in.

This provides a visual representation of how the charging power fluctuates over time during your session, offering valuable insights into the charging process. You’ll notice that at 80% charging slows down significantly so you may be better charging again further down the road, freeing up the bay for other drivers at peak times.

Charging speeds may also vary based on factors such as vehicle specification, state of charge, energy loss, grid connection, weather conditions and battery temperature.

1. To end your EV charging session, either tap your contactless card or device on the payment terminal or use the ‘stop’ function in the app, depending on how you started the session.

   You can also press the ‘STOP’ button on the charging unit’s digital screen to complete your session. If you’re plugged into a Medium Power unit that is supporting dual charging, make sure you’re stopping the correct connector. You may need to toggle between the screens using the left hand navigation on the screen.

2. Wait for charging to stop and for the connector to unlock.

3. Return the connector to the holster.