Sustainable Energy
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GRIDSERVE

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GRIDSERVE

Charging

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GRIDSERVE

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EV salary sacrifice scheme

Drive employee satisfaction and company savings with our electric car salary sacrifice scheme.

Find your receipt

Find receipts from your charging sessions and sign up for receipts sent direct to your inbox once you’ve unplugged.

Frequently asked questions

Pricing

To learn more about pricing on the GRIDSERVE Electric Highway, please visit our pricing page here.

All chargers available on the GRIDSERVE Electric Highway accept contactless payment, making them accessible to all electric vehicle drivers.

There’s no need for an app or membership to charge with us.

Paying for your charging session with GRIDSERVE is easier than one, two, three.

To pay, simply tap your contactless card or device against the payment terminal, which supports Visa, Mastercard, Apple Pay, Google Pay and Samsung Pay.

We also accept fuel and membership cards such as Allstar One Electric, Allstar Visa, Mina Chargepass, Paua and Plugsurfing.

The GRIDSERVE app is coming soon and will provide lots of additional functionality that we hope you’ll love. We’re really looking forward to telling you more about it.

The price of energy on the GRIDSERVE Electric Highway varies depending on whether you choose AC or DC charging. All prices are calculated based on the cost per kilowatt-hour (kWh). You can check out our current pricing here.

Pricing

To learn more about pricing on the GRIDSERVE Electric Highway, visit our pricing page here.

We offer an online receipt portal for all contactless payment customers. Your digital receipts will be available to view and download three hours after your charging session ending.

It’s worth noting that if you used a smart device like Apple Pay, Samsung Pay and Google Pay for the transaction, you will need the virtual account number (also known as a virtual card number) to search your receipts. Find out more below.

Additionally, if you made the transaction using a corporate fuel card, such as Allstar, Paua, or Plugsurfing, please reach out to the respective card provider for your receipts.

 

Our self-service receipt portal allows you to view, download or print your digital receipts at your own convenience.

Go to our receipt portal and have the following information handy:

  1. The last 4 digits of your debit or credit card, or if you paid using a smart device or digital wallet, such as Apple Pay, Google Pay or Samsung Pay, you will need to enter the last 4 digits of the virtual account number/virtual card number.

  2. The location of your charge session.

  3. The date of your charging session.

A virtual account number (VAN), also known as a virtual card number, is a distinctively generated numerical sequence intended to serve as a safeguard for your debit/credit card details when using digital wallet services such as Apple Pay, Google Pay or Samsung Pay.

If you used a smart device (that includes a mobile phone, smart watch or contactless ring) to pay for your charging session, you must provide the last 4 digits of the virtual account number/virtual card number on the device when using our receipt portal.

When a transaction occurs with Apple Pay or similar on the GRIDSERVE Electric Highway, we only receive the virtual account number/virtual card number, not the linked physical debit/credit card.

Finding your virtual account or virtual card number might seem a bit tricky at first, but it’s actually quite simple once you know where to look.

For the most up-to-date and specific instructions, it’s always a good idea to check the support pages or help sections provided by your digital wallet app. They can offer detailed guidance tailored to your particular device and software version. However, for quick reference here’s our cheat sheet.

  • Open your wallet app

Begin by opening the wallet app on your device where you manage your payment cards.

  • Select your payment card

Select the payment card you used to charge to find the virtual account number or virtual card number.

  • Access card information

Look for an option that says, ‘Card Details’ or ‘Card Information’. You’ll typically find this in the settings or info section of the app.

  • Locate the virtual account number or virtual card number

In the card details section, you should see the last 4 digits of your virtual account number or virtual card number. This is usually displayed near your card information.

For more detailed and product specific support, we’ve copied some useful links below:

Apple Pay: Find your virtual card number

Google Pay: Find your virtual account number

Samsung Pay: Find your virtual account number

 

For all third party payment options, please refer to the provider for receipts.

  • Allstar

Allstar manages billing for transactions made with their card, so you won’t find a receipt on the GRIDSERVE portal. Instead, please refer to your invoice from Allstar.

If you have any questions, please contact 0370 419 5165 or fast.admin@allstarcard.co.uk.

  • Plugsurfing

Visit your Plugsurfing app, where your charging sessions are stored. In the ‘Activity’ tab, you’ll find a detailed overview of your charging history, along with a summary of monthly activities, including session times and payment details.

  • Paua

If you’re using the Paua app for charging, please remember that all your receipts will be sent directly to your company. For any questions, please reach out to Paua directly.

Reporting a map issue

We’re constantly working to maintain the accuracy of our mapping data so it can be a useful real-time resource for drivers on our network.

If you notice any inconsistencies with our map or any third-party apps or maps, please let us know via our live chat or contact us form here or on our customer service hotline 0333 1234 333.

To find an electric vehicle (EV) charging location, you can use our interactive map which provides real-time updates on the status, speed, connector types and availability of EV chargers across the GRIDSERVE Electric Highway

This is the best place to find the most up to date information on our network.

  1. Type an area, postcode or motorway into the search bar on the map

  2. Browse for a suitable site nearby

  3. The sites are colour-coded depending on what type they are: Electric Hub (Teal), Electric Super Hub (Yellow), Electric Forecourt® (Green)

  4. Click on a location and it will let you know the specific EV charging connectors (CCS, CHAdeMO or AC) that are available

  5. Our nifty icons will show you if an EV charger is available, in use or offline

  6. Click on ‘Directions’ to switch to your chosen mapping app for a route to the charger

We offer four different types of EV charging venues and cover the length and breadth of the UK. These include:

    • Electric Forecourts®: The ultimate EV experience combining the latest charging technology, first class retail and relaxation space
    • Electric Super Hubs: Covering the UK’s most important key routes with High Power charger for the swiftest getaway
    • Electric Retail Hubs: Providing convenient EV charging at popular shopping destinations and retail parks
    • Electric Destination Hubs: Delivering the best EV charging experience at places you already visit
    • Electric Hubs: Covering over 80% of the UK’s motorway network with convenient Low Power charging

You can read more about our locations here.

Get in touch with GRIDSERVE

Tell us what you think

Help us deliver the best charging experience by joining our EV community.

Our 24/7 helpline:

Call us on 0333 1234 333  for real-time help at one of our charging locations.

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Get the latest news and updates on the GRIDSERVE Electric Highway.

Real-time troubleshooting

Call our expert team for 24-hour support at a charging location across the GRIDSERVE Electric Highway.

Contact us

Do you still have questions?

Send a message to our customer support team and we’ll get back to you as soon as possible.

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