Corporate fuel cards, roaming partners and third-party apps

Through the Paua app, drivers can actively access the GRIDSERVE Electric Highway, effortlessly locating charging stations, initiating charging sessions, and making payments in one convenient place. Drivers are also supplied with an RFID card.

To start and stop a charge session, simply tap your Paua RFID card on the payment terminal or select the charger in the Paua app.

Payment history and receipts:

You can find charging history on the Paua app dashboard. You will receive a single invoice with a list of completed charging sessions at the end of each month. You will not be able to locate your receipts for these sessions in the GRIDSERVE receipt portal.

Paua enquiries:

To get started with Paua or to find out more, please sign up here.

If you’re an existing Paua customer and need support, you can start a live chat in the app or fill out the online form here.

Through the Plugsurfing app, you can access chargers across the GRIDSERVE Electric Highway, with locating a charger, availability, pricing and payment all handled in one simple place. Simply tap your Plugsurfing charging card or key to get started.

Payment history and receipts:

Your charging sessions will be stored on the app in your Activity tab, where you’ll see a detailed review of charging session history and a summary of monthly activities, including session times and payment details. As a result, these sessions won’t be available in the GRIDSERVE receipt portal.

Plugsurfing enquiries:

To find out more about Plugsurfing or download the app, visit here.

If you’re an existing Plugsurfing customer and need support, you can start a live chat or check out FAQs here.

Porsche is one of GRIDSERVE’s roaming partners, allowing Porsche drivers to use the My Porsche app or the Porsche fob to charge across our network. To ensure a smooth charging experience, here’s how to handle any issues that may arise:

Charging Support
If you encounter problems such as charging errors or if a charger is down, please contact GRIDSERVE Customer Services at 0800 240 42 42.

Payment Assistance
If you experience issues with payments while using the My Porsche app or the Porsche fob, please get in touch with Porsche Customer Services on 0808 168 5219.

Lost Charging Fob
If you lose your Porsche charging fob, you can contact Porsche Customer Services on 0808 168 5219 or reach out to your local Porsche dealer to request a replacement.

GRIDSERVE accepts two convenient DKV payment methods to make your charging experience easier. 

DKV CARD+CHARGE: Activate your charge by tapping your card on the RFID reader on our chargers. 

DKV Mobility App: Start and manage your vehicle charging through the app. 

If you encounter any issues with DKV, please reach out to them for support. This includes enquiries about your receipts, as your transaction records will be managed by DKV, not GRIDSERVE. 

• Email: wecare@dkv-mobility.com 

• Phone: +31 (0)252 360 394 

DCS manages digital charging payments for several car manufacturers, including BMW, Mercedes, and Volvo. To activate a charge, simply tap the card at our RFID reader or use the corresponding app.

For assistance with receipts, the app or the RFID card, please contact the car manufacturer’s customer service via the links below. To find out more about DCS please visit its website.

• BMW: BMW Charging
• CHARGENOW: Charge Now
• Mercedes-Benz: Mercedes me
• Hyundai: Charge myHyundai
• Kia: Kia Charge
• MINI: Mini Charging
• Toyota: Toyota Charging Network
• Volvo: Volvo Public Charging
• Subaru: Subaru Charging Network